About Action
A customer-centric company committed to excellence

Our Vision
We always strive to use every resource at our disposal – including our highly skilled people, communication efforts and technology – while we provide innovative solutions and client advocacy. Every day.

OUR CULTURE
We, wholeheartedly, believe that providing the very best service and solutions to customers requires us to take great care of our people. We put a premium on training and professional development for our staff, give them opportunity to grow and focus on building longstanding relationships. We believe in doing business ethically and being fair with all partners, first and foremost. We are also a company that strives, in all instances, to be collaborative and innovative. We focus on our community – within our office and outside our walls – cultivating a family atmosphere that celebrates diversity and service to others. It’s little wonder that so many of our staff count their tenure at Action in decades, not years.
Since joining the Action family I have built meaningful relationships, which have benefited me professionally and personally. There's a work-family culture of shared values and beliefs, which makes me very proud to be a part of this culture; one that is engaging and supportive.

I had the opportunity to join Action Benefits 10 years ago. And what an opportunity it has been! Action is a company with a vision. Always looking ahead and always keeping their employees top of mind. When making a career change, one often wonders if the grass will really be greener, but Action is truly a family and the opportunities are endless.

Working at Action Benefits for almost 10 years has been great. I get to work with wonderful people every day and our leadership shows a lot of care and compassion to all here. The relationships I have built has made this such a positive and fulfilling experience.

Working at Action has been an extremely rewarding experience. Over the past 15 years I've been able to work with so many different aspects of technology, instead of being pigeonholed with one specialty. I've also gained many friendships over the years.

What I really love about working here is that it's all about finding solutions. Whether helping a partner embrace new technology, consulting about product selection for a unique situation, simplifying the complexity of our industry or solving for business challenges that stifle growth, I get to be a problem-solver every day.

I have been working at Action Benefits for 13 years and really enjoy the collaboration and friendly conversations with the people I work with. I always feel appreciated here. For my career, the company has given me the opportunity to grow in both my knowledge and expertise in IT.

Joining the Action family has been one of the best decisions I've ever made. Our team supports each other both personally and professionally. Things evolve in this industry on a daily basis and extra support is always important. I've also learned to embrace change while working at Action. And it's handled in a way that has encouraged me to be more innovative, develop new skills and grow.

My entire career has been dedicated to working with the agent community. And at Action, I have the opportunity to continue working in this always evolving industry. I'm inspired by our agents' dedication to their clients and look forward to every opportunity to assist them.

I’m very happy and so grateful to be a part of Action, going on 16 years now. What I really love is the people I work beside every day. I’ve built so many relationships with team members and agents over the years and we all support each other whenever needed. It’s a great company to work for and I look forward to my future here.

LEADERSHIP TEAM
You know leadership is working when everyone in the company rallies together to accomplish great things.

Lori Lockhart
President

Ruth Chaness
Executive Vice President

Krystina Borrocci
Executive Director, Customer Engagement & Loyalty

Tim Hellebuyck
Executive Director, Product Development

Graham Smith
Executive Director, Customer Development
