Meet the team
Leading empowerment through innovation, advocacy, and service excellence.
We are here to make a difference by empowering those who impact the lives of others. Bringing to them decades of expertise in targeted healthcare distribution. We are ever changing, mindful and considerate to all those we connect with every day. And we hold great respect for our people and our partners, who are all so dedicated to the health and wellness industry.
Leadership

Lori Lockhart
President

Meg Lambert
Vice President, Finance

Krystina Borrocci
Executive Director, Customer Engagement & Loyalty

Bruce Udvari
Executive Director, Operations
Customer development

David Blackburn
Broker Sales Manager
(248) 603-3605

Robert Hamelin
Broker Sales Manager
(248) 603-3575

Gina Theisen
Contract Specialist
(248) 603-3554

Troy Albrecht
Account Manager
(248) 603-3624

Brieanne Brown
Account Manager
(248) 603-3631

Wendy Cova
Account Manager
(248) 603-3640

Laurelle Geter
Account Manager
(248) 603-3512

Danielle Kulesza
Account Coordinator
(248) 603-3632

Fay Remijan
Account Coordinator
(248) 603-3632

Adam Whitfield-DeMolen
Account Coordinator
(248) 603-3629

Randy Lobur
Growth Marketing Manager
(248) 603-3641

Chelsea Smith
Learning & Development Specialist
(248) 603-3613
Group team
We can assist you with your Blue Cross® Blue Shield® of Michigan and Blue Care Network medical groups. Our team will consult and assist you in navigating BCBSM/BCN self-service tools, help you to identify and solve problems or escalated issues, and answer your questions about products, renewals and services. Reach us at (866) 501-8727 or mygroupsupport@actionbenefits.com.

Jennifer Brown
Manager, Client Operations
(248) 603-3650

Colleen Ferrara
Account Manager
(248) 603-3573

Ryan Grimes
Account Coordinator
(248) 501-8727

Carrie Klave
Account Coordinator
(866) 501-8727

Matthew McLellan
Account Coordinator
(866) 501-8727

Paula Nixon
Account Manager
(248) 603-3619

Jamie Romeo
Account Coordinator
(866) 501-8727

Michael Welsh
Account Coordinator
(248) 501-8727
Individual team
We're dedicated to supporting agents with their individual Medicare, under 65 and ancillary business across our multiple carrier partnerships. We focus on training, processing, and providing exceptional customer service by devoting time to maintaining client relationships and building a strong book of business. Reach us at (833) 754-2163 or individual@actionbenefits.com.

Daniel Rhen
Manager, Client Operations
(248) 603-3550

Debbie Brown
Account Coordinator
(833) 754-2163

Kevin Jerolamon
Account Manager
(248) 603-3558

Amber Mann
Account Coordinator
(833) 754-2163

Bekah Nisun
Account Coordinator
(833) 754 - 2163

Andrew Nordstrom
Account Manager
(248) 603-3627

Jessica Schmaltz
Account Manager
(248) 603-3607

Melissa Springstead
Account Coordinator
(833) 754 - 2163

Renee Tevault
Account Manager
(248) 603-3678
Retirement benefits team
We are licensed and certified, and highly specialized in working directly with members in regards to Medicare offered through their employer’s retirement and pension plans. We work with some of the nation’s largest carriers, groups, unions and associations to ensures their retired membership populations have a resource to assist with enrollment, questions and changes to their plan. We also play a significant role in many of the carriers lead, information recovery, and educational calling campaigns all the while of making sure beneficiaries have a voice in the benefits they choose in their retirement years.

Bev Akers
Manager, Client Operations
(248) 359-6475

Lauren Janiga
Account Coordinator
(248) 603-3609

Anjelica Leach
Account Manager
(248) 603-3622
Program management office

Alicia Bennett
Program Manager
(248) 603-3668

Trish Colyer
Process Improvement Specialist
(248) 359-6460

Tina Milani
Quality Coordinator
(248) 603-3633

Robyn Vandersluis
Data & Reporting Coordinator
(248) 603-3569
Human resources and Administration

Stacy Duff
Manager, Human Resources
(248) 603-3559

Megan McDonald
Human Resources Generalist
(248) 603-3536

Mardel Williams
Administrative Director
(248) 359-6466

Brenda Bowdell
Receptionist
(248) 356-8585
Finance

Karen Moore
Controller
(248) 603-3563

Patrice Abraham
Accounting Technician
(248) 603-3665
Want to get in touch with someone at Action?
Submit a request through our Contact Us page and a team member will reach out to you.